You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, a full refund will be processed immediately to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details.
We process cancellations within 1-2 business days. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. If you receive a shipment notification while your cancellation request is being processed, please contact us immediately for further assistance.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
Please note that certain items are non-returnable for hygiene reasons, including but not limited to: personalized items, intimate apparel, and beauty products. These exceptions will be clearly marked on the product page at the time of purchase.
Upon approval of your return, your refund will be processed within 3-5 business days. The refund will be automatically applied to your original payment method. Please allow additional time for the refund to appear in your account, as processing times vary between financial institutions (typically 5-10 business days for credit card refunds).
Shipping costs are non-refundable unless the return is due to our error (wrong item shipped or defective product). If you received free shipping on your original order, the standard shipping fee will be deducted from your refund. For international returns, any customs fees or import taxes are non-refundable.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional processing time before posting the refund to your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us with your order details and we will investigate the matter immediately. We may require proof of your original payment method and return shipment for verification purposes. In cases where a refund cannot be processed to your original payment method, we will work with you to arrange an alternative refund solution.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact our customer service team:
AcoutureCulture Paris Ltd.
22 Avenue des Champs-Élysées, 75008 Paris, France
Phone: +33 1 43 59 67 21
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 6:00 PM CET, excluding public holidays. For faster service, please have your order number ready when contacting us.
